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FAQ

Frequently Asked Questions

01.

Shipping

HOW DO I TRACK MY PACKAGE?
We will send you updated emails about your order status, including when it is shipped out. To check the status of your order, simply log into your account and view your order history.

WHEN WILL I GET MY ORDER?
Most orders arrive within 5-7 business days. First Class Shipping is always free. If you need your frames sooner, we also provide options for faster flat-rate shipping at checkout. To check the status of your order, simply log into your account and view your order history.

WHAT IS THE RETURN POLICY?
Our return policy lasts 15 days from date of delivery. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. The product must be in the same new condition as time of purchase, with all original packaging to be considered for a refund. Customer pays cost of return shipping. Full purchase price will be refunded.

To return your product, please mail it to:
Overstock Frames
5350 NW 35th Avenue
Fort Lauderdale, FL 33309

Orders purchased under Final Sale terms may not be returned, refunded, exchanged, or replaced, unless defective. If you have any questions or need help, please contact our team directly at: orders@overstockframes.com or drop us a direct message here.

WHERE DO YOU SHIP?
We ship to all 50 states in the US (including Hawaii and Alaska). We ship all of our domestic orders via USPS First Class for free! When your order ships, you will receive a shipping confirmation email containing a tracking number so you can track your order’s progress.

02.

Products

PRESCRIPTIONS INCLUDED IN THE PRICE?

No, all frames come prescription ready. This allows us to give you the best possible price on the highest quality frames. You will save BIG time by finding a local optician to purchases your lenses from. If you have any issues finding a place to fill your prescription, just drop us a line and someone will gladly assist you..

03.

Orders

WHAT FORMS OF PAYMENTS DO YOU ACCEPT?

We accept all major credit cards (VISA, MasterCard, Discover, and American Express).

WHAT’S INCLUDED WITH MY ORDER?

Every pair of glasses or sunglasses you order comes in a beautiful hard-shell protective case with a microfiber cleaning cloth.

04.

Frames

WHAT MATERIALS DO YOU USE?

Our frames are made of premium hypoallergenic cellulose acetate and lightweight titanium that will not rust, all directly sourced from Italy.

WHAT DO THESE FRAME NUMBERS MEAN?

Frames are measured in 3 places: lens, bridge, and temple. All measurements are in millimeters. Please see image below to understand the order of what represents which area on the frame